Equal Employment Opportunity
Florida Language Solutions' goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the company to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, age, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law. Florida Language Solutions complies with applicable federal, state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Florida Language Solutions also provides reasonable accommodation to individuals with disabilities in accordance with its obligations under applicable law.
Please fill out our employment application
Positions Available:
- CUSTOMER SERVICE REPRESENTATIVES
SUMMARY
Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answer phones and respond to customer requests.
- Place customer orders in computer system.
- Provide customers with product and service information.
- Transfer customer calls to appropriate staff.
- Identify, research, and resolve customer issues using the computer system.
- Follow-up on customer inquires not immediately resolved.
- Complete call logs and reports.
- Research billing issues.
- Research misapplied payments.
- Recognize, document and alert the supervisor of trends in customer calls.
- Recommend process improvements.
- Other duties as assigned.
Skills / Requirements EDUCATION and/or EXPERIENCE
- One year customer service or dispatch related experience in a high volume environment.
- Strong computer skills with the ability to learn customer service software applications.
- Must have strong multi tasking and problem solving skills.
COMPENSATION
- Full Time or Part Time
- $9.00/Hour to Start
Benefits ( Full time positions only)
(All benefits start after fist year of employment)
- One week paid vacation
- Medical/Dental/Vision, 401(K) Savings Plan
- Increased Pay for Nights and Weekends
- Incentives for Bilingual Spanish, Creole, French Agents
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Become a Vendor
Dear prospective interpreter, translator or driver, thanks you for your interest in becoming part of our vendors. Florida Language Solutions welcomes reliable and committed individuals to our providers’ network.
Our transportation and onsite interpretation (in person) are freelance, and under contract of nature. This means that you are not an employee but a contractor, you will be paid under a 1099 form, not a W-2 form, and your check will have no deductions of any type. As a freelance interpreter / driver of Florida Language Solutions you will have the freedom of taking the assignments you wish, when you wish to take them, at the facility you wish to go to. You are also free to interpret for other companies, become a partner of any association or even get a regular job as you desire; you are your own boss. The relationship of Florida Language Solutions and its vendors is governed by contract. All regulations and guidelines are stated in the contract or agreement.
This is the protocol, assignment distribution and invoice system we use: First, the contract or agreement, and all necessary documentation are completed and signed. Your information will be entered in our providers’ network database. A Florida Language Solutions coordinator will contact you when assignments are available in your coverage area, and language. You can accept or deny the assignment as it is convenient to you. If you accept any assignment we expect you provide the service as stated in the contract. After completion, you will send a report/invoice to our office ASAP. Payments are mailed biweekly, after your first two weeks. Medical cases are the most common ones. Once you are assigned to a case, all the resulting appointments from that claimant/client will be assigned to you, unless we have received an inquiry concerning you, or you are not in compliance with our agreement. If you wish to know more, please contact us.
Fill out an Application
Download a Driver Package
Download an interpreter Package
Download a W9
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