Transportation Services - Quality Assurance Program
The referral or reservation form is received online, via phone, fax or email.
Arrival of assignment is confirmed with the referral source.
A transportation coordinator assigns the service (calls the vendor for acceptance then sends the service manifest) to the most reliable driver available in the area; then confirms assignment details with our vendor including claimant’s and facility’s information, accuracy, pick up, and drop off time. Our driver will be waiting for your client when he/she is ready for the return trip.
A transportation coordinator will confirm with the claimant his/her information, facility’s information, accuracy, pick- up, and drop-off time, a day prior to service.
A transportation coordinatorwill call our vendor 45 minutes prior to his/her first pick up to confirm all the trips for the day and to assist him/her in any need. Our drivers will contact us in case of delays or non- compliance from the claimant.
A transportationcoordinatorwill call the facility at the appointment time to confirm punctuality of the claimant.
Written Documentation. FLS documents all incidents as they happen; this avoids miscommunication and makes service history easy to track.
Patient Satisfaction. All claimants are called within 24 hours after service is rendered to ensure satisfaction.
Proactive Communication. The referral source is informed of the progress of service in the following manner: 1) If anything goes wrong with the assignment. 2) At completion of services.
