In person Interpretation - Telephonic Interpretation - How does it work?
Simply dial our toll-free number from anywhere; if you are calling for Spanish or Creole, a live telephonic interpreter assists you instantly and interprets for you and the 3rd party. If you are calling for any other language we assume that you have made a reservation. The interpreter will be waiting for your call at the appointed date and time. If you wish, our interpreter can call you, and the third party. We always want to be a solution for you. If you happen to have any connection problems, call our toll free number, and the operator will then connect you to an interpreter via a 3-way conference.
You need no special equipment - only a telephone. Once your account is activated, your telephonic interpretation length will only depend on your billing and language tracking requirements. On the client end, you can utilize a speakerphone, or an inexpensive two-handset phone solution available through FLS. Clients working “in the field” also utilize cell phones when no regular phone is available.
Dial. Dial the FLS toll free number: 1-800-403-1779.Enter option number: 1 for telephonic interpretation, then follow the easy instructions.
*** Telephonic interpretation for languages other than Spanish is only available with prior scheduling. Soon we will be able to have instant telephonic interpretation for many other languages. If you wish to schedule the service, please have ready an exact date and time for this interpretation to take place, the name and telephone number of the foreign language speaking party, the name and telephone number with extension of the English speaking party, and the billing information. Please press (7) and a coordinator will be with you shortly***
Identify. Our interpreter will ask you for: The name and telephone number of the foreign language speaking party, the name and telephone number with extension of the English speaking party, and the billing information.
Talk. If you have the claimant (or third party) on the line, you are ready to start the conversation. If not; our interpreter will call the claimant (or third party) while you are in hold, then you can start the conversation.
How long does it take to get an interpreter on the line?
Literally, it happens in seconds. Our Advanced Computer Telephony Integration does most of the work behind the scenes, while you speak with a friendly live operator who makes sure that all of your needs are being met to your specification. Seconds after the call is initiated, the interpreter is on line with you and ready to interpret.
What if we already have a service in place?
You are probably paying too much. Call now and compare.
