In person Interpretation - Quality Assurance Program
The referral or reservation form is received online, via phone, fax or email.
Arrival of assignment is confirmed with the referral source.
An interpretation coordinator assigns the service (calls the vendor for acceptance then sends the service manifest) to the most reliable interpreter available in the area; then confirms assignment details with our vendor including claimant’s and facility’s information, and appointment date & time. Our interpreter will arrive to the facility 15 minutes before appointment time.
An interpretation coordinator will confirm with the claimant his/her information, facility’s information, and appointment date & time upon arrival of assignment.
An interpretationcoordinatorwill call our vendor 45 minutes prior to his/her first scheduled appointment to confirm all the assignments for the day and to assist him/her in any need. Our interpreter will contact us if anything doesn’t go less than perfect with the assignment.
An interpretationcoordinatorwill call the facility at the appointment time to confirm punctuality of the interpreter.
Written documentation. FLS documents all incidents as they happen; this avoids miscommunication and makes service history easy to track.
Patient Satisfaction. All claimants are called within 24 hours after service is rendered to ensure satisfaction.
Proactive communication. The referral source is informed of the progress of service in the following manner: 1) If anything goes wrong with the assignment. 2) At completion of services.
